Case studies.
At VOPS, we measure success by outcomes - not promises.
Our case studies show how we help global enterprises turn AI and automation into measurable business value: improving performance, reducing risk, and freeing people to focus on what matters most.
From healthcare to consumer goods to financial services, these stories highlight how we design, scale, and support intelligent solutions that deliver lasting impact.
RUNNING LIVE. DELIVERING MEASURABLE OUTCOMES.
REAL AI-POWERED AUTOMATION IN PRODUCTION TODAY.
Healthcare.
Across healthcare, VOPS partners with leading providers to turn AI and intelligent automation into measurable operational and clinical impact. We’ve delivered over $750 million in value to one healthcare provider alone, demonstrating the scale and sustainability of our results. These case studies highlight how AI-powered automation is improving patient outcomes, reducing manual effort, and driving lasting efficiency - from referral management and prescription adherence to medication reauthorisation and proactive care outreach.
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By automating over 250,000 referrals a year across Home Health, Hospice, and Palliative Care, VOPS helped our client recover the equivalent of 38 FTEs in capacity and deliver over $25 million in value over five years. The solution now spans multiple agencies and continues to scale.
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VOPS automated patient outreach to improve prescription compliance, ensuring timely refills and follow-ups across multiple care pathways. The initiative delivered over $29 million in value across five years, saving the equivalent of 28 FTEs in manual effort.
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VOPS digitised and automated reauthorisation workflows for lipid, hypertension, and diabetes medications - cutting manual review times and eliminating backlogs. The program delivered over $25 million in value across five years, equivalent to 39 FTEs in redeployed capacity.
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VOPS automated proactive encounter reviews to flag and notify patients when follow-up care is due, reducing missed interventions and improving compliance. The initiative delivered over $10 million in value across five years, equivalent to 14 FTEs in efficiency gains.
Consumer goods.
In the consumer goods sector, VOPS helps global enterprises like Procter & Gamble harness AI and intelligent automation to transform operations at scale. From reporting and inventory management to logistics and supply chain optimisation, our automations deliver measurable value - saving thousands of hours, reducing errors, and driving multimillion-dollar efficiency gains across global operations.
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A Fortune 50 consumer goods leader turned to VOPS to scale its automation infrastructure as rapid growth pushed existing systems to their limit. Through our Control Tower service, we helped expand from a few RPA processes in one region to over 700 globally supported automations.
VOPS now manages infrastructure growth, monitoring, and optimisation - reducing IT burden while ensuring automation performance scales seamlessly with the business. The client reports saving over $200 million in avoided downtime since partnering with VOPS.
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Manual reporting across 123 plants was consuming over 9,000 minutes a day, disrupting operations and delaying decisions. VOPS implemented a global reporting automation that standardised data capture, eliminated manual form-filling, and consolidated performance insights across all storerooms.
The initiative saved 56,000 hours annually and delivered over $10 million in value across four years, driving faster reporting, smoother operations, and higher productivity enterprise-wide.
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Automation has transformed inventory transfers at a major Warehouse, delivering consistency, accuracy, and better resource utilisation. Today, 90% of trailer movements - once managed manually - are fully automated.
The results are substantial and enduring - improving efficiency, reducing errors, and providing a scalable model for warehouses and distribution centres worldwide.
Financial services.
VOPS works with leading financial institutions to transform complex operations through AI and intelligent automation. From customer service and compliance to reconciliation and control monitoring, our solutions deliver measurable business outcomes - improving accuracy, reducing cost, and accelerating decision-making. These case studies highlight how VOPS helps financial leaders unlock value across their operations with speed, scale, and confidence.
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A global wealth manager wanted to streamline its customer product-switching process while ensuring full compliance with CASS regulations. The goal was to enhance the customer experience and strengthen confidence in internal controls.
VOPS analysed the existing workflows and implemented an automated solution that removed manual data handling, streamlined approvals, and maintained full regulatory compliance. The result: faster, near error-free product transfers completed in hours instead of days, improved customer satisfaction, and the redeployment of full-time staff to higher-value work.
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A leading US financial institution sought significant cost and headcount savings across its customer service operations. VOPS was engaged as its automation partner to identify high-impact opportunities and deliver measurable results.
By mapping the end-to-end operational landscape, we expanded the automation scope beyond the initial target processes to include upstream and downstream activities. The resulting AI- and RPA-powered platform transformed service efficiency, delivering returns well beyond the original ROI projections and freeing teams to focus on higher-value work.
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For a leading financial services firm, VOPS built an AI-driven income reconciliation solution that automates up to 80% of manual effort. The system reads and structures bank statements in multiple formats, accurately matching transactions, amounts, and client references with near-zero error.
The result is thousands of hours saved each year, significantly improved accuracy, and instant access to management insights that enable smarter, faster decisions.